Drinks prices in the Wadham bar have risen by up to 25 per cent for those paying in cash, after the college introduced a Bod Card payment system this term.An email from the college bursar, Pauline Linieres-Hartley, outlined the introduction of the system. “There will be a two-tier pricing system. The lower price will be available for EPOS transactions and the higher price for any cash transactions.”One Wadham student explained the noticeable difference in prices between the two systems. “Originally we were told that the difference in prices would be relatively small, but they have now altered the prices significantly for those who wish to pay by cash.”He added, “I bought a double gin and tonic with cash, only to find out that it was £4.75 – as much as, if not more than, the King’s Arms – which is 25% more than paying by Bod Card!”Another student was worried about how the tabs might be interpreted, “My concern is that if someone has a poor term academically, will they then have their bar tabs examined and be reprimanded or banned?”
1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Mark Arnold Mark Arnold is an acclaimed speaker, brand expert and strategic planner helping businesses such as credit unions and banks achieve their goals with strategic marketing insights and energized training. Mark … Web: www.markarnold.com Details Elate: To make someone ecstatically happy.I’ll fully own the cheesy rhyme in the title of this article. What I will not own (and what credit unions cannot afford to own) is something as mundane and trivial as member satisfaction.What’s that? Member satisfaction is not a good thing? Of course it is. Gartner research shows that marketing directors across multiple industries are now spending an average of 18% of their total marketing budgets on consumer experience. Clearly, it’s a good thing. Just like a baseball player batting .300 is a good thing. Just like your local weather person getting the forecast right maybe half the time is a good thing. These are “good” things. But they’re not great. They do not elate. A baseball player batting .400 elates his fans. A weather person getting the forecast right 90% of the time would elate her viewers. Satisfying a consumer is, indeed, a “good” thing. However, it is not elation.Why this fixation on elation? Over Christmas a colleague of mine purchased a cool little artificial intelligence robot for his children. He had some trouble getting it to hook up to their home Wi-Fi and contacted the company for support. As he relayed the story, the company quickly replied and resolved the issue and then followed up with an email asking if he was “elated” by the service he had received. My colleague says he stopped and reread that sentence several times and noted, “I know what elate means and I’ve seen it in the dictionary, but I’m pretty sure this is the first time I’ve ever seen it in a piece of consumer marketing.”Member satisfaction? Boring.Member elation? That’s the ticket.According to Digital Onboarding, only one in 10 financial institutions successfully engages new members after they open a checking account. And that’s just the beginning of the relationship. Unless your member service experience goes for elation every single time, you’re not going to stand out from the competition. Unless your member service experience strives for elation on a daily basis, your members will have little reason to remember you. Unless your member service experience achieves elation at every member interaction, you’re pouring water into a leaky bucket. Sure, you’ll probably keep adding members at the relatively slow pace most credit unions do. However, those you lose to attrition (the idea of that leaky bucket) are wandering off, seduced by your competitors with marketing tales of how much greener the grass is on their side. Had you wooed them, had you gone for more than satisfaction, had you achieved member elation, there’s a much better chance they would’ve stayed in your bucket.Credit Union Times reported that more people leave financial institutions due to poor experience than to fraud. CUToday.info similarly found that for the first time banks are beginning to pass credit unions in customer satisfaction ratings. Credit unions must find ways to enhance member experience. Go back to the very first line of this article — the dictionary definition of the word of elate. Honestly answer the question “How many members left my credit union today feeling ecstatically happy?” If you’re being honest, the answer is probably a relatively low number. How much higher could it be? How much higher should it be? How much higher must it be in order for your credit union to thrive in this ridiculously competitive and ever-changing financial services marketplace?Credit unions that truly seek to elate their members and cement their future as a growing and dynamic financial institution focus on the member experience with an eye toward elation. If your credit union does not look to every single telephone call, online chat, social media interaction, drive-through intercom conversation and (yes, they still happen) lobby interaction as a member elation opportunity, your participation in our little niche of the financial services marketplace is, frankly, not needed and potentially damaging to those progressive credit unions that do seek to relate their members.Which culture would you choose? Member satisfaction or member elation? The answer to this relatively simple question is a good indicator of whether or not you should bother opening your doors tomorrow morning. It may sound blunt and probably is but it’s also the truth. Credit unions that seek to stand out and make their members ecstatically happy are those that will still stand in this gladiatorial arena of financial services. Those that do not should exit stage left, satisfied (defeated) but not elated (ecstatically victorious).
Trent Alexander-Arnold’s stunning 23rd minute free kick beat the visitors’ defensive wall and goalkeeper Wayne Hennessey before nestling in the top corner to give Liverpool a deserved lead on their way to a 23rd consecutive Anfield win in the Premier League.Salah doubled the hosts’ advantage in the 44th minute, latching onto Fabinho’s lofted through-ball before beating Palace full-back Patrick van Aanholt to score past Hennessey from close range.Fabinho added a third on 55 minutes with a long-range rocket of a strike from around 30 yards out that left Hennessey no chance. Loading… Promoted Content2020 Tattoo Trends: Here’s What You’ll See This Year18 Cities With Neverending Tourist-FlowTop 10 Most Romantic Nations In The WorldA Soviet Shot Put Thrower’s Record Hasn’t Been Beaten To This DayRihanna Is Getting Her Own Museum In BarbadosPlaying Games For Hours Can Do This To Your Body8 Weird Facts About Coffee That Will Surprise You8 Things To Expect If An Asteroid Hits Our PlanetA Hurricane Can Be As Powerful As 10 Atomic BombsThis Is The First Meme Ever, According To The Internet14 Hilarious Comics Made By Women You Need To Follow Right NowWho Is The Most Powerful Woman On Earth? Read Also: Video: Vinicius clips Real Madrid in front against Real MallorcaSalah turned provider from Liverpool’s defensive half for the fourth goal after 69 minutes, an incisive first-time through-ball playing in Sadio Mane to bend a shot into the corner of the net.Second-placed Manchester City play on Thursday against Chelsea and should they fail to win Liverpool will be crowned champions of the Premier League.FacebookTwitterWhatsAppEmail分享 Liverpool moved within one game of the Premier League title after returning to their irrepressible best to beat Crystal Palace 4-0 on Wednesday night. Liverpool cruised to victory against Crystal Palace A goalless draw against Everton on Sunday had raised questions about Jurgen Klopp’s side following the return of the Premier League earlier this month.Advertisement What did you miss? The latest from Europe’s top leagues But the Liverpool manager made four changes to the side that struggled in the Merseyside derby, restoring Mohamed Salah, Andrew Robertson and Georginio Wijnaldum to the starting line-up in the process and he wasn’t made to wait long for any doubts to be dismissed.
However, his overall contribution in the squad is considered more important than his batting score. His quick stumpings ability and experience in the difficult situation also help the current skipper Virat Kohli.Dhoni is not only a part of the ODI series against Australia and New Zealand but he is also in the T20 squad. He was dropped from the T20 lineup in the last games, counting the current Australian tour. For all the Latest Sports News News, Cricket News News, Download News Nation Android and iOS Mobile Apps. Meanwhile, justifying the 37-year-old’s selection, a BCCI official, on conditions of anonymity, told PTI, “Since there are only eight ODIs (three against Australia and five against New Zealand), selectors want to give MS as much game time as possible (before the World Cup). Three T20Is means 11 international matches through the next one month”.The Indian squad selected for both the ODI series against Australia and New Zealand includes Virat Kohli (Captain), Rohit Sharma (Vice Captain), KL Rahul, Shikhar Dhawan, Ambati Rayudu, Dinesh Karthik, Kedar Jadhav, MS Dhoni (Wicket Keeper), Hardik Pandya, Kuldeep Yadav, Yuzvendra Chahal, Ravindra Jadeja, Bhuvneshwar Kumar, Jasprit Bumrah, Khaleel Ahmed, Mohammed Shami.Also Read | Under Virat Kohli’s captaincy, India have learnt to give it back to opposition: Viv Richards For T20 series against New Zealand, the selected series Virat Kohli (Captain), Rohit Sharma (Vice Captain), KL Rahul, Shikhar Dhawan, Rishabh Pant, Dinesh Karthik, Kedar Jadhav, MS Dhoni (Wicket Keeper), Hardik Pandya, Krunal Pandya, Kuldeep Yadav, Yuzvendra Chahal, Bhuvneshwar Kumar, Jasprit Bumrah, Khaleel Ahmed.India will play three ODIs against Australia, 1st ODI on January 12th (Sydney), 2nd ODI on January 15th (Adelaide) and 3rd ODI on 18th (Melbourne). It will be followed by a five-match ODI contest against New Zealand – January 23, 26, 28, 31 and February 3. And then a T20I series against the Kiwis, starting from February 6th, 2nd T20i on February 8th and 3rd T20i on February 10. New Delhi: The Board Of Control For Cricket In India (BCCI) on Monday finally announced the squad for the upcoming One-Day International and Twenty-20 International series against New Zealand and ODI squad for the remaining Australian tour. But, the reports for the selection of the former Indian skipper Mahendra Singh Dhoni was uncertain and now the board has finally declared that the wicket keeper-batsman is in the squad. The selection of the squad for the two ODI series which will commence at the beginning of the next year will mark to be a good practice session for Team India ahead of 2019 World Cup.MS Dhoni batting has been a big concern for Team India and his average batting score in the last 13 innings is just 25 runs which is also his lowest since his debut year.Also Read | Virat Kohli’s India in Melbourne – 37 years of pain and a big hoodoo