Poor online customer service from US non-profits

Poor online customer service from US non-profits Howard Lake | 3 April 2000 | News  32 total views,  1 views today AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis It might be the New Economy, but bad old habits die hard.Read Michael Webb’s report on the recent NSFRE conference in NFP TECHNO. Michael Webb of Conference House reports in this month’s NFP TECHNO e-zine on a depressing survey of US charities’ online donor support. Michael Webb of Conference House reports in this month’s NFP TECHNO e-zine on a depressing survey of US charities’ online donor support. The survey was originally reported in The Chronicle of Philanthropy.An online donation was made to forty well-known US charities. Well, only 23 of them accepted gifts securely online. Six of these 23 organisations failed to acknowledge the gift within three months. Of the 17 charities requesting offline/paper-based donations, only six acknowledged them. Overall only 57% acknowleged the donations within 90 days. Advertisement AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to LinkedInLinkedInShare to EmailEmailShare to WhatsAppWhatsAppShare to MessengerMessengerShare to MoreAddThis About Howard Lake Howard Lake is a digital fundraising entrepreneur. Publisher of UK Fundraising, the world’s first web resource for professional fundraisers, since 1994. Trainer and consultant in digital fundraising. Founder of Fundraising Camp and co-founder of GoodJobs.org.uk. Researching massive growth in giving. read more